"Chapter of accidents"

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We booked a non-smoking room and on arrival were asked to sign a form promising we would not smoke (on pain of dire penalties), before being given a key to a stinking room, complete with ashtray.
We complained and were moved. The hotel staff then proceeded to give keys to our room to at least two other sets of guests. What price security? On ringing to check what was going on, the receptionist was rude and unapologetic, appearing to blame us for their error.
Worst, during the night, a large chunk of ceiling fell down, showering the room with plaster. The hotel's response? Not "Are you alright?" But: "We can't give you another room; we're full."
This (the fact that the hotel was full) can be accounted for by the proximity of the hotel to the Agawa Canyon railway station. It certainly has nothing to do with the competence of the hotel staff or its amenities. They still (over a month later)have not replied to our complaint...